PRIVACY POLICY

1. WHO WE ARE

The Creative Project Co. is operated by Lisa Hart, a registered Sole Trader based in Scotland, UK.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. WHAT DATA WE COLLECT

We may collect the following personal data:

When you make a purchase:

Name
Email address
Payment information (processed securely by our payment provider — we do not store card details)
Purchase history

When you sign up to our email list:

Email address
First name (if provided)
Last name (if provided)

When you contact us:

Name
Email address
Any information you choose to share

Automatically when you visit our website:

IP address
Browser type
Pages visited
Time and date of visit
Referring website

3. HOW WE USE YOUR DATA

We use your personal data to:

Process and fulfil your orders
Send you your purchased or free downloads
Send you emails you have subscribed to receive
Respond to your enquiries
Improve our website and products
Comply with our legal obligations

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR we process your data on the following legal bases:

Contract — to fulfil your purchase
Legitimate interests — to improve our services and communicate with existing customers
Consent — for email marketing, which you can withdraw at any time

5. EMAIL MARKETING

If you sign up to our email list or purchase from us, you may receive emails from The Creative Project Co.

Every marketing email includes an unsubscribe link. You can opt out at any time.

We use Systeme.io to manage our email list. Your data is stored securely on their platform. Please refer to Systeme.io's privacy policy for full details.

6. SHARING YOUR DATA

We do not sell your personal data to third parties.

We may share your data with trusted third party service providers who help us operate our business, including:

Systeme.io — website, email and funnel platform
Payment processors — for secure payment handling
Email service providers — for email delivery

All third parties are required to handle your data securely and in accordance with UK GDPR.

7. DATA RETENTION

We retain your personal data only for as long as necessary:

Purchase records — 7 years (legal requirement)
Email subscribers — until you unsubscribe
Enquiry data — 2 years

8. YOUR RIGHTS

Under UK GDPR you have the right to:

Access — request a copy of your personal data
Rectification — request correction of inaccurate data
Erasure — request deletion of your data
Restriction — request we limit how we use your data
Portability — request your data in a portable format
Object — object to processing based on legitimate interests
Withdraw consent — for any processing based on consent

To exercise any of these rights contact us at: lisa@thecreativeprojectco.com

9. COMPLAINTS

If you have concerns about how we handle your data you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113

10. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

COOKIE POLICY

WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website. They help websites work properly and provide information to website owners.

HOW WE USE COOKIES

Essential Cookies:

Necessary for the website to function. These cannot be switched off. They include cookies that enable you to make purchases or fill in forms.

Analytics Cookies:

These help us understand how visitors use our website — which pages are visited most, where visitors come from and how they navigate the site.

Marketing Cookies:

These may be used to track visitors across websites. We only use these if you have given your consent.

Third Party Cookies:

Our website uses third party services including:

Systeme.io — our website and funnel platform
Payment processors — for secure checkout
Social media platforms — if you click social media links

These third parties may set their own cookies. We do not control these and recommend you review their own privacy policies.

YOUR CHOICES

You can control cookies through your browser settings. Please note that disabling cookies may affect how this website functions.

MORE INFORMATION

For general information about cookies visit allaboutcookies.org

For questions about our use of cookies: lisa@thecreativeprojectco.com